Privacy Statement

Last updated: July 25, 2025

This privacy policy explains how SublimeStart (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you use our website or submit a service request.

1. What data do we collect

We may collect and process the following categories of personal data:

Full name
Email address
Phone number
Company name and job title (if applicable)
Service preferences (such as legal, accounting, or business support)
Budget ranges and language preference
IP address, browser type, and device information
Any additional information provided through lead or contact forms

We may also collect publicly available data from sources such as:

Company websites
LinkedIn or other professional platforms

2. How we use your data

We use your personal data for the following purposes:

To process service requests submitted via our forms
To match you with an appropriate professional based on your needs
To communicate with you regarding your inquiry
To improve the performance and usability of our website
To prevent fraud and ensure data security
To send service-related updates or marketing communications, if you have opted in

We do not use your data for automated decision-making or profiling.

2a. Legal basis for processing

We rely on the following lawful bases for processing personal data under article 6 of the GDPR:

Consent: when you have clearly permitted us to use your personal data for a specific purpose, such as sharing data with third-party professionals or sending marketing emails
Contractual necessity: when data processing is required to provide a service you have requested
Legitimate interest: when data is used to operate our business in a way that does not override your privacy rights, such as improving services or preventing fraud

3. Sharing data with professional service providers

If you request assistance (for example, legal, accounting, or business services), we may share your personal data with a trusted third-party professional who is able to assist you.

We will only share your data under the following conditions:

You have provided explicit consent through our lead form
The third party is GDPR-compliant and contractually bound to confidentiality
Only the data necessary to fulfill the specific service request is shared

You may withdraw your consent at any time by contacting privacy@sublimestart.com or by visiting our data request form.

4. Third-party tools and processors

We use external service providers to help us operate our website, manage interactions, and fulfill requests. These include providers for hosting, analytics, cloud services, email communication, and customer relationship management.

Examples of processors include:

Google Workspace (email and cloud storage)
Microsoft Azure (infrastructure and hosting)
Google Analytics (website usage statistics)

All subprocessors operate under signed data processing agreements and are required to comply with GDPR. A full list of subprocessors is available upon request.

5. International data transfers

Some of the above third-party services may process data outside the European Economic Area (EEA), including in the United States.

In such cases, we ensure that your personal data is protected by implementing one or more of the following safeguards:

Standard contractual clauses approved by the European Commission
Encryption and access control protocols
Verification of compliance with recognized certification frameworks

6. Marketing communications

If you have given explicit consent, we may send you service updates or information about relevant offerings.

You can withdraw your consent or unsubscribe at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting privacy@sublimespain.com

We do not send marketing emails without your prior consent.

7. Data retention and storage

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations.

The following retention periods apply:

Lead form submissions: retained for 12 months from the date of submission
Email marketing data: retained until you unsubscribe or for a maximum of 24 months
Support inquiries: retained for 18 months for operational and audit purposes

All data is stored securely using encryption and role-based access controls.

8. Your data protection rights

Under the GDPR, you have the right to:

Access: request a copy of your personal data
Rectification: request that we correct or complete inaccurate data
Erasure: request that we delete your data, subject to applicable legal exceptions
Restriction:request that we limit the processing of your data
Objection: object to certain forms of processing
Portability: request that your data be transferred to another provider in a structured, machine-readable format

You may exercise your rights by contacting us at privacy@sublimespain.com. We will respond as soon as possible.

9. Children’s privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we become aware that data has been collected from a child without verified parental consent, we will delete it promptly.

10. Cookies and tracking technologies

We use cookies and similar technologies to enhance user experience, understand website traffic, and deliver relevant advertising. Types of cookies we use include:

Functional cookies: remember user settings and preferences
Analytics cookies: measure website usage and performance
Advertising cookies: track browsing behavior to display relevant ads (only with consent)

You can manage your cookie preferences in your browser settings or through our cookie settings panel. For more information, visit allaboutcookies.org.

11. Contact us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, you may contact us at:

Email: privacy@sublimespain.com